BiggerPicture’s email platform sits seamlessly between the sender and receiver, capturing all order-related communication in a centralized system. For API-enabled clients, status updates are automatically pushed into your TMS—eliminating double entry.

Email Flow Overview:

Depending on your setup, emails will be sent in one of two ways:

1. Without DNS Access

   1. Emails will show your organization name (e.g., Cali Trucking) but use a BiggerPicture-managed email address, such as: appts@biggerpicture.co

2. With DNS Access

   1. If DNS access is granted, emails will come directly from your company email, such as: Ali@calitrucking.com

➡️ This ensures complete brand alignment.

• Centralized Communication: All email threads are visible and trackable in one place
• Flexibility: Maintain brand presence whether or not DNS access is granted
• Efficiency: API integrations sync updates directly to your TMS—no duplicate work

✨ Key Benefits

• Centralized Communication: All email threads are visible and trackable in one place
• Flexibility: Maintain brand presence whether or not DNS access is granted
• Efficiency: API integrations sync updates directly to your TMS—no duplicate work

Standard Email Template

All scheduling emails sent through BiggerPicture include a standardized table to ensure facilities receive consistent, clear information—minimizing back-and-forth and improving confirmation speed.

As long as the following fields are available in your TMS, they will be automatically pulled in and displayed in the email:

Email Scheduling Actions:

These actions allow you to manage shipment updates directly within the BiggerPicture workflow:

• Send at Bulk:

• Save and send it with multiple appointment requests in a single email

• Reschedule

• Update the date and time on a pending or scheduled shipment.

• Resend

• Modify the recipient contacts or message content, then resend the scheduling request.

• N/A (Not Applicable)

• If a shipment is being scheduled outside of BiggerPicture, mark it as N/A to remove it from the appointment board and prevent clutter.

• On Hold

• When shipments are not ready, the order is on hold until the shipment is ready

• Cancel

• If an appointment is in pending or scheduled status, a notification will be sent to the facility to cancel the appointment. If the appointment is in draft status, the draft will be removed from the appointments board